Livingly’s Terms and Conditions for Online Commerce
Terms and Conditions for purchases from livingly-design.dk and livingly-design.com
(B2B purchases apply to other terms)
CVR Nr. 31497426
Østre Hougvej 92, 5500 Middelfart, Danmark
Telephone: +45 63 40 00 34
Webshop domains: livingly.dk, livingly-design.dk and livingly-design.com
You can pay with the following methods:
Dankort, VISA/Dankort, VISA, Mastercard, MobilePay, Bank transfer.
The credit card you use must be your own. All credit card users are subject to validation, control and approval by the credit card issuer. If the card issuer rejects the payment, Livingly cannot be responsible for eventual delays or non-delivery of an order. In cases where validation and approval of your card has been withdrawn or is lacking, Livingly retains the right to cancel your order.
By sending an order to Livingly via livingly-design.dk and livingly-design.com you guarantee that the information concerning payment of your order is valid and correct. When your order is accepted and processed by Livingly, payment will ensue and you have thus given Livingly permission to undertake the necessary payment control.
Payment will be deducted from your account when your purchase is sent from Livingly or when the goods are ready to be collected at Livingly on Østre Hougvej 92, 5500 Middelfart, Denmark.
Communication between the payment system and the cardholder takes place via an encrypted SSL link (Secure Socket Layer). When paying via bank transfer, you are not protected when there is a cardholder dispute. (Read why here) Check!!
To get your goods delivered you must pay the shipping costs. The cost depends on the weight and size of the package and which country you wish to purchase from. The freight cost is calculated and visible in the basket when you have entered your address.
Shipping costs are automatically calculated during the online purchase based on the size and weight of the order and the delivery address. The shipping cost is given upon approval of your order during the purchase flow. For undelivered/unclaimed packages, Livingly retains the right to charge a fee equivalent to the shipping costs incurred by Livingly for the order.
Delivery in Denmark usually takes 3-5 workdays depending on when the order was accepted.
Delivery in Europe usually takes 6-8 workdays after the order has been accepted. Delivery times cannot be guaranteed and should only be regarded as a guideline. Livingly cannot be held responsible for delays when the estimated delivery dates are exceeded by the delivery firm.
Delivery outside of Europe usually takes 12-14 workdays after the order has been accepted. Delivery times cannot be guaranteed and should only be regarded as a guideline. Livingly cannot be held responsible for delays when the estimated delivery dates are exceeded by the delivery firm or the local customs authorities.
Taxes, duty charges and custom fees
If you are sending goods:
1. From one EU country to another EU country there is usually no tax or customs charges, since all EU countries are exempt from these charges because of freedom of movement of goods within the EU.
2. To a country outside the EU, goods can be detained in customs and custom fees incurred. Livingly is not responsible for the taxes, duty charges and custom fees.
3. When a registered company orders from an EU country, no VAT is charged if the company indicates its VAT number.
4. Shipping costs in Danish Kroner (DKK), i.e. Shop delivery/MyPack Collect. Examples:
Denmark: 47 DKK
Sweden: 92,50 DKK
Italy: 155,00 DKK
Portugal and Spain, home delivery: 181,25 DKK
USA, Home delivery: 221,00 DKK up to 1 kg. 558,00 DKK up to 5 kg.
Australia, Home delivery: 220 up to 1 kg, 545,00 DKK up to 5 kg.
Prices are valid from November, 2021. All prices are in DKK (Danish kroner)
You will receive a tracking number via email when your order is sent from Livingly. With this number, you can follow your order from the sender until it arrives at its destination. A delivery can usually be tracked 12 hours after the tracking number has been received.
You can also contact Livingly at telephone (+45) 63 40 00 34 on weekdays from 9 am until 4 pm (Central European Time). Or contact Livingly via email at firstname.lastname@example.org if you have any questions regarding your delivery.
IF YOU WANT TO CANCEL YOUR PURCHASE (Right of cancellation)
You have the right to cancel your order within 14 days when you shop at livingly-design.dk and livingly-design.com. The terms and conditions of your right to cancel depend on when during the 14 days you make use of your right to cancel. See the different terms and conditions below.
Terms and Conditions for utilization of the right of cancellation during the first 14 days after delivery:
You must, within 14 days after receiving your purchase, notify us that you wish to cancel your order. It is up to you to document your wish to cancel in time. We, therefore, recommend that you send your request to Livingly via email to email@example.com. In your message of cancellation, you must clearly indicate that you wish to make use of your right of cancellation. You can find the standard “right of cancellation form” at the bottom of this document.
You cannot cancel an order just by refusing to accept delivery without at the same time clearly notifying us that you wish to cancel your order.
You must notify Livingly that you are making use of your right of cancellation. You must also send your purchase back to us as quickly as possible and at the latest 14 days after you have notified us that you wish to cancel your order. You are responsible for paying the cost of returning the goods. You are also responsible for making sure that the items are properly packed. The invoice must be included with the returned goods.
Your right of cancelation expires 14 days after the day upon which:
a) You received your purchase
b) You received and are in physical possession of the last item when one order included several items which are delivered separately
c) You received and are in physical possession of the last part of an order which contains an item made up of several parts
Items excluded the “Right of cancellation”:
Items produced after the buyers specifications and clearly personalized items.
The condition of the goods when you return them:
You are responsible for any decrease in the value of the goods due to handling or using the item which was not strictly necessary to ascertain the functionality and qualities of said item. In other words, you can try out or test an item in the same way you would try out or test an item in a real, physical store.
If an item has been tested or used in ways that exceed those described above, the item can be considered to be “used” which means that when you cancel the order you will receive less than the original purchase price or no refund at all – depending on the commercial value of the item.
In order to have the entire original purchase price refunded, you may only try or use an item as you would do in a regular shop – again, you can try out the item, but not really use it.
Return of purchase price:
If you wish to return your purchase, we will refund the original purchase price. In cases where there is a decrease in the item’s original value, you are responsible for this amount which will be deducted from the purchase price.
If you make use of your right of cancellation, we will refund all payments made by you except shipping costs. We will not refund any extra shipping costs which you yourself requested. Your refund will be made without unnecessary delays and at the latest 14 days from the date we received your notification of cancellation. We will transfer the amount back to you via the same payment method which you used to make the original purchase – unless you clearly indicate otherwise.
We reserve the right to hold the return payment until we have received the goods you returned, unless you can present documentation confirming that you have returned the items before we have received them.
If you change your mind about your purchase, the goods should be sent to:
Østre Hougvej 92
You can also cancel your purchase by giving us notice and then returning the goods personally to the address above.
What should I return?
You must include a copy of the invoice. Processing of your return proceed more quickly if you fill out the standard return form below. Please note – we do not accept packages that are sent COD.
WHAT IF SOMETHING IS WRONG WITH MY PURCHASE?
Regulations concerning defective goods can be found in the Danish Sale of Goods Act and apply to all goods purchased at Livingly.
When you shop at livingly-design.dk and livingly-design.com you automatically have a 24 month warranty. This means that you can either have a defective item repaired, exchanged, or you can get your money back or a reduction of the price, all depending on the actual situation.
It is, however, necessary that the claim is warranted, and that the defect is not the result of improper usage of the product or other damaging or inappropriate behavior.
How quickly must I make my claim?
You must file your claim within a “reasonable amount of time” after you discovered that an item was defective. If you make your claim within 2 months following the discovery of the defect, your claim will always be “in time” (assuming that you have made your claim at the latest 24 months after the purchase).
Contact us by e-mail with your problem before returning a product:
Before you return an item, please contact us and explain what the problem is and include as many details as possible.
Do not send the item back before we have communicated about the problem.
Once we agree that you send back the product Livingly staff choose the freight method and send you a return label.
Please note – we do not accept packages that are sent COD or by other similar methods of delivery.
Remember that the goods must be returned in proper packaging and remember to get a receipt when you send the item so we can refund your shipping costs.
We refund reasonable shipping costs
If the claim is legitimate, we will naturally refund any reasonable shipping costs.
The goods must be sent to:
Østre Hougvej 92
If you want to make a claim concerning your purchase, please contact Livingly ApS by e-mail to firstname.lastname@example.org - or by mail to
Østre Hougvej 92
If we cannot find a solution to your problem, you can make a complaint to the relevant authority for this area as long as the necessary conditions are met. One of these conditions is that you must first make your claim to the company you bought the item from before you can go further to the relevant authority.
In Denmark, you can send your complaint to:
Danish Competition and Consumer Authority
Carl Jacobsens vej 35
Telephone: (+45) 4171 5000
If a package is sent back to Livingly because you fail to pick it up at the parcel shop or post office in time, Livingly will pay back your purchase excluding the freigth cost both ways.
PERSONAL DATA POLICY
What do we do with your personal data?
In order to enter into agreement with us, we need the following information from you:
How does Livingly collect information?
When you undertake a purchase via livingly-design.dk and livingly-design.com, or agree to receive newsletters from us by email, you give us personal data such as your name, address, email address, telephone number, credit card information and birth date.
In addition, Livingly collects data about its users and their visits to livingly-design.dk and livingly-design.com by means of so-called “cookies”. For more information, see the section about “Cookies” on livingly-design.dk and livingly-design.com
Why does Livingly collect information?
When you give us your personal data, you are agreeing that Livingly can use this information to fulfil our obligations to you and to offer you the service you expect to receive. We use this information in various ways. For example, when it comes to delivering the goods you have ordered, or to give you information about the status of your order, or to control your credit worthiness, or to send you information about Livingly, or to send you other offers of interest. Livingly may also need this information in order to contact you if there are any problems with delivery of your order or orders.
How does Livingly protect your personal data?
The responsibility for your personal data resides at:
Livingly ApS, Østre Hougvej 92, 5500 Middelfart, Denmark
CVR 31 49 74 26
Livingly has undertaken a series of technical and organizational precautions to protect your personal data, for example, from theft, manipulation and unauthorized use.
Personal data is registered with us and kept for five years after which the data is deleted.
When personal data is collected via our Web site, we ensure that it always and only takes place when you have given your approval so that you are always informed as to exactly what information is collected and why.
Only company executives and employees working with online shopping at Livingly have access to your personal data.
The information responsible for livingly-design.dk and livingly-design.com is the general manager for Livingly, Kent Sejdelin.
Personal data that is registered with livingly-design.dk and livingly-design.com is never given or sold to any third party and we never register sensitive personal data.
Once your personal data is registered with Livingly APS, you always have the right to object to this registration. You also have the right to gain access to the information which is registered about you. These rights are ensured by the Danish Act on Processing of Personal Data. Any inquiries made in connection with this should be directed to Livingly APS by email to email@example.com
Reservations concerning picture quality and the reproduction of colours
Computer screens can be set differently and can also vary greatly in size. That is why the reproduction of colour can also vary greatly, depending on the screen. Therefore, Livingly cannot guarantee that the colours you see on your screen are exactly the same colours that the various items have.
Livingly always tries to describe, as accurately as possible, each item we sell. You are always welcome to contact Livingly for more information about any of our products.
Standard Right of Cancellation Form
(This form must be filled out and returned if your right of cancellation is to be valid)
or add this information when your return a product:
- To: Livingly ApS, Cvr Nr. 31497426, Østre Hougvej 92, 5500 Middelfart, Denmark, Telephone: +45 63 40 00 34, email: firstname.lastname@example.org
- I hereby notify that I wish to use my right of cancellation in connection with my purchase of the following goods
- Purchased on (date *) and received on (date *)
- Order number
- Reason for returning the product
- Customer’s name
- Customer’s address
- Customer’s signature if the paper form is sent